Terms and Conditions for someonecalledlou.com
Last Updated: 17 February 2026
1. Introduction and Acceptance of Terms
Welcome to someonecalledlou.com (the “Website”), operated by Helen Louise McGrath, trading as Someone Called Lou. These Terms and Conditions govern your use of our Website and the purchase of our digital products.
By accessing our Website and purchasing our products, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our Website or purchase our products. Please read them carefully.
2. Products and Services
We specialise in providing digital products for mid-life women, including but not limited to PDF workbooks and digital product idea directories. All products sold on this Website are digital and delivered electronically. No physical products will be shipped.
3. Pricing and Payment
All prices for our products are stated on the Website and are subject to change at our discretion. Payments are processed securely through our third-party payment processor, Lemon Squeezy. By making a purchase, you agree to abide by Lemon Squeezy’s terms of service.
4. Refund Policy: No Refunds on Digital Products
Due to the instant and digital nature of our products, all sales are final. We do not offer refunds or exchanges once a purchase is made.
Under the UK Consumer Rights Act 2015, you have a 14-day right to cancel for most goods and services. However, this right does not apply to digital content if you have started to download or stream it. By purchasing and accessing our digital products, you acknowledge and agree that you waive your 14-day cancellation right. You are confirming that you understand you will lose your right to a refund once you access the digital content.
5. Delivery of Digital Products
Upon successful payment, your digital products will be delivered via email to you instantly. You will receive an email containing a secure download link to access your purchased files. Please ensure the email address you provide at checkout is correct. If you do not receive this email, please check your spam or junk folder before contacting us.
6. Intellectual Property
All products purchased from Someone Called Lou are for your personal, non-commercial use only. The content, design, and all materials are protected by intellectual property laws.
You may not:
- Redistribute, share, or give away the digital files to others.
- Resell the digital files in any form, whether modified or in their original state.
- You may not resell, redistribute, share, or claim ownership of the digital products themselves. However, the ideas, strategies, and inspiration contained within are yours to use freely in building your own products and business.
Unauthorised use or distribution of our products is strictly prohibited and may result in legal action.
7. Disclaimer
The products and information provided on someonecalledlou.com are for educational and informational purposes only. We make no guarantees about the results you may achieve from using our products. Your success depends on your own effort, dedication, and individual circumstances.
The content provided is not intended to be, and should not be construed as, financial or professional advice. You should consult with a qualified professional for advice tailored to your specific situation.
8. Limitation of Liability
To the fullest extent permitted by law, Someone Called Lou shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the products.
9. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which explains how we collect, use, and protect your personal information, is available on our Website. By agreeing to these Terms and Conditions, you also agree to the terms of our Privacy Policy.
10. Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the Website and purchase of products after any changes constitutes your acceptance of the new Terms and Conditions. We encourage you to review this page periodically for any updates.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: louise@formulacareers.com